Smaart 7 the program has stopped working
This means the price for the total amount of energy you’ve used today has fallen. If you have solar panels it could be you’re generating enough electricity to give some back to the National Grid. The time lag for gas use is 30 minutes – so if your heating or hot water were on half an hour ago, the peak for them might only just be showing. Remember: The time lag between you using an electrical appliance and it showing on your smart meter display is about 30 seconds. Appliances most likely to cause peaks include: Now to find out what’s causing the peaks, unplug your in-home display and take it for a walk, switching your appliances on and off as you go. So if you’re seeing peaks in your energy use – well done for being so on the ball. The whole point of having an in-home display is to help you develop a better understanding of how your appliances use energy and give you more control of your usage. Unexpected peaks showing on my smart meter display Leave it for another minute while it finds your meter.Ĭall our team 03 (1) and we'll try to help you. Leave the display for one minute, then reinsert the batteries and plug it back inĤ. If nothing else has worked and your display is still not updating, it’s probably time to do a reset.įollow these steps to reset your in-home display:ģ. Resetting your smart meter in-home display Try moving your display closer to the smart meter, whilst moving your other wireless technology further away from it. These can include thick walls (or lots of walls) – and even other electrical appliances if they also use wireless. Move your in-home display closer to the smart meterĪfter you’ve moved it, wait for a minute and your display should be back on talking terms with your smart meter.Īll sorts of things can get in the way of a clear signal between your smart meter and your in-home display. If your display is telling you that the signal has been lost, try doing these things to fix it:
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#SMAART 7 THE PROGRAM HAS STOPPED WORKING UPDATE#
Your in-home display can only update and give you useful information if it can connect with your smart meter – and to do that, it has to be within range.
#SMAART 7 THE PROGRAM HAS STOPPED WORKING PDF#
Alternatively, you can download our PDF guide. If problems continue, call the smart team on 03 (1)Įach time you turn the smart meter display on, it will show ‘Connecting to smart meter’. It takes less than five minutes for your electricity usage to show on the screen It may take up to one hour after the initial setup for the gas consumption to show on the screen.īelow you’ll find details of all the main functions and descriptions of the main screen menus and displays. It’s a good idea to keep the in-home display as close as possible to the smart meter itself. If the message ‘connecting to smart meter’ is displayed more than one hour after turning it on, move it closer to the electricity/gas meter. If the battery does get low, the low battery icon will flash and it takes about three hours to charge.
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It has a built-in rechargeable battery which should last for around four hours if it isn’t connected. It’s best to leave your smart meter display plugged into the mains. They’ll help you get fully up and running safely. There are a few practical things you need to be aware of before you use your in-home display.